fe777 Privacy Policy – How We Collect, Use, and Protect Your Personal Data

1 Introduction and Scope

This Privacy Policy ("Policy") describes how fe777 ("fe777", "we", "us", "our") collects, processes, uses, stores, and discloses personal data obtained from individuals ("you", "Player") who register for or use the fe777 online gaming platform available at fe777.lol and all associated services, products, and features (collectively, the "Platform").

This Policy applies to all personal data processed in connection with your fe777 account, including data collected during registration, account verification (KYC), deposits and withdrawals, gameplay activity, customer support interactions, and marketing communications.

This Policy should be read in conjunction with the fe777 Terms and Conditions and the Responsible Gaming Policy, both of which are available on the fe777 Platform. By registering an account with fe777 or otherwise using the Platform, you acknowledge that you have read and understood this Policy.

2 Data Controller

fe777 acts as the data controller in respect of personal data collected and processed through the Platform. As data controller, fe777 is responsible for determining the purposes and means of processing your personal data.

fe777 operates under an international gaming licence, and data processing activities are conducted in accordance with the data protection obligations of fe777's licencing jurisdiction. For enquiries regarding data processing, please contact fe777 using the contact details provided in Section 14 of this Policy.

3 Personal Data We Collect

fe777 collects the following categories of personal data from registered players and, in limited circumstances, from visitors to the Platform who have not yet registered:

3.1 Registration and Identity Data

• Full legal name (as it appears on your CNIC);
• Date of birth;
• Pakistani mobile number (in +92 format);
• Email address;
• Residential address;
• Username and hashed password.

3.2 Identity Verification (KYC) Data

• Copy of your Computerised National Identity Card (CNIC) — front and back;
• Proof of payment method ownership (e.g., JazzCash or EasyPaisa account confirmation);
• Any additional identity or source-of-funds documentation provided at fe777's request for enhanced due diligence purposes.

3.3 Financial and Transaction Data

• PKR deposit and withdrawal transaction records;
• Payment method identifiers (JazzCash account number, EasyPaisa number, bank account details for HBL, UBL, or Meezan Bank);
• Bonus activity and wagering history;
• Account balance history.

3.4 Gaming Activity Data

• Casino game session records (game name, stake, outcome, timestamp);
• Sports betting records (market, selection, stake, odds, outcome);
• Keno game history;
• Session duration and frequency data.

3.5 Technical and Device Data

• IP address at time of login and during sessions;
• Device type, operating system, browser type, and version;
• Device fingerprint identifiers (used for fraud detection and duplicate account identification);
• Approximate geolocation (derived from IP address).

3.6 Communications Data

• Customer support chat transcripts and email correspondence;
• Records of complaints, disputes, and their resolutions;
• Marketing communication preferences and opt-in/opt-out records.

4 How We Collect Personal Data

fe777 collects personal data through the following channels:

5 Purposes and Legal Basis for Processing

fe777 processes your personal data only for specific, legitimate purposes and on the basis of one or more recognised legal grounds as set out below:

5.1 Contract Performance

Processing necessary to operate your fe777 account, accept deposits, process withdrawals, record gaming activity, and provide customer support. This includes your registration data, transaction data, gaming session data, and all account management activities. Without this processing, fe777 cannot provide the Platform services to you.

5.2 Legal and Regulatory Compliance

fe777 is required by its international gaming licence to conduct Know Your Customer (KYC) checks, implement anti-money laundering (AML) procedures, maintain transaction records, and apply responsible gaming measures. Processing your CNIC data, financial records, and gaming activity data for these purposes is a mandatory legal obligation — not discretionary.

5.3 Legitimate Interests

fe777 processes certain data on the basis of legitimate interests, including: fraud and duplicate account detection using device fingerprinting and IP analysis; platform security monitoring; responsible gaming oversight (reviewing gaming patterns for signs of problem gambling); and internal analytics to improve platform performance. fe777 has assessed that these interests are not overridden by your privacy rights and has implemented appropriate safeguards.

5.4 Consent

Where fe777 sends marketing communications — such as PSL betting promotions, bonus notifications, or platform updates — this is done on the basis of your explicit consent, obtained at registration or subsequently through your account communication preferences. You may withdraw this consent at any time without affecting the lawfulness of processing based on consent before withdrawal.

6 Third-Party Sharing and Disclosure

fe777 does not sell, rent, or trade your personal data to any third party. fe777 may share your data in the following limited and specific circumstances:

6.1 Payment Service Providers

fe777 shares the transaction data necessary to process your deposits and withdrawals with the relevant payment service providers, including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. This data is limited to what is strictly necessary for the transaction and is governed by the data protection terms in fe777's agreements with each provider.

6.2 KYC and Identity Verification Services

fe777 may use third-party identity verification service providers to assist with the KYC process. These providers receive only the data necessary to perform the verification check and are contractually prohibited from using your data for any other purpose.

6.3 Game Software Providers

fe777's casino games, live dealer tables, and sports betting markets are powered by third-party software providers. These providers may receive anonymised session identifiers necessary for game operation but do not receive your personally identifiable information (name, CNIC, payment details) unless strictly required for a specific technical purpose disclosed to you.

6.4 Regulatory and Law Enforcement Authorities

fe777 will disclose personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory instruction. fe777 will, where legally permitted, notify affected players of such disclosures.

6.5 Group Companies and Service Providers

fe777 may share data with its group companies and with third-party service providers engaged to provide operational support (such as hosting, IT security, and fraud analytics). All such parties are bound by data processing agreements that require them to protect your data and prohibit its use for their own purposes.

7 International Data Transfers

fe777 operates under an international gaming licence and its data processing infrastructure may involve the transfer of personal data to countries outside Pakistan. Where such transfers occur, fe777 takes steps to ensure that appropriate safeguards are in place to protect your data, including:

• Transferring data only to countries that provide an adequate level of data protection as assessed by the regulatory standards of fe777's licencing jurisdiction;
• Implementing contractual data protection clauses with all third parties who receive transferred data;
• Applying technical and organisational security measures appropriate to the sensitivity of the data being transferred.

For further information about the safeguards applicable to a specific international transfer, please contact fe777 using the details in Section 14.

8 Data Retention

fe777 retains your personal data for the following periods:

At the end of the applicable retention period, fe777 will securely delete or anonymise your personal data unless further retention is required by a legal obligation or a pending dispute.

9 Cookies and Tracking Technologies

fe777 uses cookies and similar technologies on the Platform to provide core functionality, improve performance, and where you have consented, to personalise your experience. The categories of cookies fe777 uses are as follows:

9.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function. They maintain your login session, remember your account authentication state, and enable core security features such as CSRF protection. Strictly necessary cookies cannot be disabled without breaking core Platform functionality.

9.2 Functional Cookies

Functional cookies remember your preferences (such as language settings and display preferences) to provide a more convenient experience on return visits. These cookies do not track your activity across other websites.

9.3 Analytics Cookies

With your consent, fe777 uses analytics tools to collect aggregated, anonymised data about how players use the Platform — such as which game categories are most accessed, how long sessions last, and which pages are visited most frequently. This data helps fe777 improve the Platform experience. Analytics cookies do not identify you personally.

9.4 Managing Cookies

You can control cookie settings through your browser's privacy settings. Note that disabling certain cookies (particularly strictly necessary cookies) may impair your ability to log in or use the fe777 Platform effectively. Most mobile browsers used commonly in Pakistan (Chrome, Safari) include accessible cookie management settings.

10 Security Measures

fe777 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key measures include:

• Transport encryption: All data transmitted between your device and fe777's servers uses 256-bit TLS/SSL encryption. The padlock icon in your browser confirms this on every page of fe777.lol;
• Password hashing: Your fe777 account password is never stored in plain text. It is stored as a one-way cryptographic hash; fe777 staff cannot retrieve your password, only reset it through a verified account recovery process;
• Two-factor authentication (2FA): fe777 offers SMS-based 2FA for account logins, providing a second verification layer against unauthorised access even if a password is compromised;
• Access controls: fe777 employee access to player data is role-based and restricted to staff who require access to perform their specific job function. Access logs are maintained and reviewed;
• Anomalous activity detection: fe777's systems monitor for unusual login patterns — such as logins from unrecognised devices or IP addresses — and trigger security alerts and notifications to the registered account;
• Secure document storage: KYC documents including CNIC copies are stored in encrypted document repositories with access restricted to compliance and verification staff.

11 Your Data Rights

As a registered fe777 player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact fe777 using the details in Section 14. fe777 will respond to your request within 30 days of receipt, and will notify you if additional time is required for complex requests.